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ISO 27001:2022 Compliant Call Center Services in Bangalore Decades of BPO Expertise: V CATCH's Core Management Team Serving Industries: Ed-tech, E-commerce, FMCG, Real Estate, NBFCs, and More Cost-Effective Call Center Solutions with Advanced Technology and Infrastructure Boost Your ROI with the Best Contact Center in Bangalore

FAQ: Everything You Need to Know

Is V Catch a domestic BPO?
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We are no more a domestic BPO. Currently we have onboarded international clients.

What type of services does V Catch provides?
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We are the best in handling Inside sales, Customer service, and Debt recovery.

What is your average wait time for customer service?
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Our average wait time for customer service is less than 2 minutes.

Do you offer 24/7 support?
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Yes, we offer 24/7 support for critical issues.

What industries do you specialize in?
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We specialize in E-commerce, Healthcare, Finance, Real estate, Ed-tech, and technology industries.

Is V Catch ISO 27001:2022 certified?
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Yes, V Catch is ISO 27001:2022 certified. This certification demonstrates our commitment to maintaining the highest standards of information security.

How does ISO 27001:2022 certification benefit V Catch customers?
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By being ISO 27001:2022 certified, V Catch ensures that your data is handled securely and in compliance with the best practices of information security. This reduces the risk of data breaches and ensures that your sensitive information is protected.

What measures has V Catch implemented under ISO 27001:2022?
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V Catch has implemented a comprehensive ISMS that includes regular risk assessments, security controls, incident management processes, and continuous monitoring of our information security practices. These measures help us protect against threats and vulnerabilities.

How often does V Catch undergo audits for ISO 27001:2022 compliance?
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V Catch undergoes regular internal audits and is subject to external audits by an accredited certification body to ensure continuous compliance with ISO 27001:2022 standards.

What data is covered under V Catch's ISO 27001:2022 certification?
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Our ISO 27001:2022 certification covers all information and data within our organization’s control, including customer data, employee data, and any other sensitive information that requires protection.

How does V Catch handle data breaches?
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In the event of a data breach, V Catch has a predefined incident management process in place to promptly identify, contain, and mitigate the breach. We will also notify affected parties in accordance with legal and regulatory requirements.

Does ISO 27001:2022 certification ensure compliance with GDPR and other regulations?
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While ISO 27001:2022 certification does not automatically ensure compliance with GDPR or other regulations, it provides a strong foundation for meeting these requirements. Our certification supports our commitment to complying with relevant data protection regulations.

Can I request proof of V Catch's ISO 27001:2022 certification?
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Yes, you can request proof of our ISO 27001:2022 certification. Please write to us at infosec@vcatch.in and they will provide you with the necessary documentation.

How does V Catch ensure continuous improvement in data security?
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V Catch is committed to continuous improvement in data security. We regularly review and update our ISMS, conduct security training for our employees, and stay informed about the latest security trends and threats to ensure that our security practices remain effective.