ISO 27001:2022 Compliant Call Center Services in Bangalore
Decades of BPO Expertise: V CATCH's Core Management Team
Serving Industries: Ed-tech, E-commerce, FMCG, Real Estate, NBFCs, and More
Cost-Effective Call Center Solutions with Advanced Technology and Infrastructure
Boost Your ROI with the Best Contact Center in Bangalore
01 / 12
Leads generation service
Call center service
Inbound service
Outbound service
Telemarketing service
Infrastructure
IT INFRASTRUCTURE
Our BCP ensures prevention and recovery from potential threats. Post on-boarding a Client, we customize the BCP to ensure that Client Business Requirements are met. Our BCP has enabled us to handle various work models.
Reliable Call Routing.
If the primary network line is down, the secondary network will automatically activate. This eliminates any lag for the organization during production hours.
INFORMATION SECURITY.
The Sensitive information is encrypted and the rest is transmitted. Our System Patches and Software are updated regularly and the important files are backed up. An atmosphere of Security awareness is created within the Organization, Secured WFH Solution through SSL VPN. Using complex Passwords is insisted.
PHYSICAL SECURITY
Our holistic Security Lifecyde is an integrated security architecture designed, built, tested and deployed in compliance with all security requirements. Security is designed into solutions and managed proactively to maintain Business reliability and availability and to meet regulatory compliance.
VPN, Firewall, and Data Security
VPN
VPN (Virtual Private Network): A VPN provides a secure and encrypted connection over the internet, allowing remote workers to access corporate resources safely.
- Secure remote access to corporate networks
- Encryption of data transmitted over the internet
- Protection against unauthorized access
- Geo-location masking for privacy
- Support for multiple VPN protocols (OpenVPN, IPSec, L2TP)
Firewall
Firewall: Firewalls are essential for protecting networks from external and internal threats by controlling incoming and outgoing network traffic based on security rules.
- Network traffic monitoring and filtering
- Protection against unauthorized access
- Prevention of cyber-attacks (DDoS, phishing, malware)
- Implementation of custom security rules
- Integration with intrusion detection systems (IDS)
Data Security
Data Security: Ensuring the protection of data across all forms and throughout its lifecycle is crucial for maintaining the confidentiality, integrity, and availability of sensitive information.
- Encryption of sensitive data (at rest and in transit)
- Data loss prevention (DLP) strategies
- Access control management
- Regular security audits and assessments
- Backup and disaster recovery planning
- Compliance with data protection regulations (GDPR, HIPAA)
- Multi-factor authentication (MFA) implementation
- Incident response planning and management
Compliance: ISO/IEC 27001:2022
Compliance: We at Vcatch provide customer support services to multiple customers via voice and non-voice modes and manage services for group companies. We handle account data (including Cardholder data and Sensitive Authentication Data).
We conduct third-party audits to ensure compliance with our policies.
- Internal/External VAPT
- Third-party Audits by Certified Body
Policies
- Acceptable Usage Policy and Procedure
- Access Control Policy
- Asset Management Policy and Procedure
- Audit and Compliance Policy
- Control of Documents Procedure
- Control of Records Procedure
- Data Security Policy
- Information Security Incident Response Plan
- Information Systems and Data Security Policy
- Internal Audit Procedure
- Physical Security Policies & Procedure
- HR Policy
- Business Continuity and Disaster Recovery
Technology
- Skill-based routing [Customizable]
- Remote call monitoring and recording
- Silent barging
- CTI (Computer Telephony Integration)
- IVRS (Integrated Voice Response System)
- Customized reporting
- Secure VPN to empower our work-from-home requirements
- AI-powered support including customized Chatbot
- ML-driven workforce management
- CRM and WhatsApp integration
- ERP integration and call broadcasting
- IVR integration
- Dynamic call routing
- Auto callback on missed opportunities
- Click2Call feature
Let’s connect and explore how we can achieve success together.
Copyright © 2024 V catch
All rights reserved
